At Biovitalia, we understand that plans may change, and circumstances may arise that necessitate canceling an order. Our cancellation policy is designed to provide clarity and flexibility for our valued customers.

Order Cancellation

a. Time Frame
– Orders can be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

b. Cancellation Process:
– To cancel an order, please contact our customer support team at care@biovitaliausa.com with your order number and request for cancellation.

c. Order Status:
– Please note that if your order has already been processed or shipped within the 24-hour window, cancellation may not be possible.

Refund for Canceled Orders

a. Refund Processing
– If the order is successfully canceled within the specified time frame, a full refund will be issued using the original payment method.

b. Refund Time Frame
– Refunds for canceled orders will be processed within 7 business days.

Special Considerations

a. Customized or Personalized Products
– Orders for customized or personalized products cannot be canceled once production has commenced.

b. Subscription Services:
– For subscription-based orders, cancellations must be made before the next billing cycle to avoid charges for the subsequent shipment.

Contact Information

– To initiate the cancellation process or for any related inquiries, please reach out to our customer support at care@biovitaliausa.com.

Policy Updates

– Biovitalia reserves the right to update or modify the cancellation policy. Any changes will be communicated on our website.

We appreciate your understanding and cooperation. Our goal is to provide you with a seamless shopping experience, and we are here to assist you with any concerns or changes to your order.